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Article
as printed in Builder/Architect magazine, September 2001
L &
R Installations, Inc.
Consistent Excellence Is The Key To
The Firms Nearly 20 Years Of Success
"Consistently
getting the job done the first time is the key to our success,
" says Ron Small of L & R Installations, Inc.
"The builders we work with, many of whom we have worked
with for years, can count on us to provide excellent service,
attention to detail, and the best quality at the right price."
Larry Yanoshik agrees: "This business is very competitive.
To be on top and stay on top means that we must concentrate
on providing exceptional service on a consistent basis,
day in and day out"
For Larry, Ron, and the L & R Installations team, consistent
service, day in and day out has been achieved for nearly
20 years.
The Levittown Pennsylvania firm was founded by Larry Yanoshik
in 1982 after he moved from Florida to Philadelphia. He
concentrated on providing closet
shelving for builders and their homeowners.
"What was difficult for me then, " he admits,
"was that I was doing everything sales, design
and installations, and I didnt really know the area."
Shortly after that, Larry met Ron Small who was selling
millwork and doors to building professionals in this region.
" Ron not only knew the area" Larry says, "He
knew sales and had an established client base."
The two partnered in 1985 and divided the responsibilities
of running the company. Ron would head up sales, Larry would
handle the technical aspects of the business. "Our
basic jobs have never changed, "Ron says. " In
respect to our skills, we compliment each other. On top
of that we are best of friends."
Today, L & R Installations boasts a 17, 500 square feet
combined office, warehouse, and shop and 25 trained, dedicated
employees. The focus remains on the building industry, and
its product offering has been greatly expanded over
the years. More than 80 residential and commercial builders
in Pennsylvania, New Jersey and Delaware look to L&
R Installations for bath
accessories, shelving, mirrors,
shower
doors, hardware and commercial bath accessories and
toilet partitions for their wide array of construction projects.
"We are hands on owners, "Ron says. "Our
customers are comfortable knowing that we are available
to them every day. We are not in another state or even in
another country, we are right here."
Builders are incredibly busy and are often short staffed.
They do not have time to deal with a supplier or a sub contractor
who can not live up to promises or guarantees, " Larry
adds. "We do not subcontract work out, we install ourselves.
Because our installers are our employees, our clients know
the buck stops here."
In terms of new homes, builder clients may build two homes
per year or 200 homes per year. Size simply doesnt
matter the partners say. What has made a difference to the
builders is that the L & R sales team will meet with
the home buyer and walk them through the decision making
process, often designing custom
closets, custom
shower doors and custom
mirrors.
Homeowners are much more sophisticated than they were 20
years ago, " Larry says. "They want their home
to be personalized. They want custom features. Builders
recognize that and are pleased that they can trust us to
work directly with their customers."
Choices for the homeowners can often seem endless and confusing.
www.lrinstallations.com
has helped to ease the process.
We refer our clients to our Website before decisions are
made, " Ron explains. "We have direct links to
many of our manufacturers,
including Closet Maid, Alumax, Century shower enclosures,
and Triangle Bath Cabinets, to name a few. Customers can
browse through the catalogs at their leisure before meeting
with our sales people. They get a feel for what they want,
and we are able to help them make their final decisions.
Our Website was designed to alleviate the stress often associated
with the new home decision making process."
L & R Installations, Inc is a stocking distributor for
all of the products it sells and installs. This allows us,
"Larry says, "to offer these products at the best
prices, with full selection options and proper installation."
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